CANCELLATION POLICY COURT BOOKINGS
CANCELLATION POLICY FOR OPEN MATCHES
Anyone joined a match and made the payment
online, but not able play due to unavailability of the match mates (i.e., court is not full since other match mates didnt make the payment online) is eligible for a credit note, refund or can avail other slots arranged by the management.
Not eligible for cancellation after court is confirmed by all the match mates (i.e., all match mates had made the payment online and the court is full).
Anyone joined a match and made the payment online is eligible for credit note, refund or can avail other slots arranged by the management (i.e. they are not able to play even after the court is full), if any of the match mate doesn't show up for the game (But the person who doesn't show up is not eligible for credit note, refund or other slots arranged by the management).
CANCELLATION POLICY FOR WEEKLY BOOKING
COURSES, SQUADS & OTHER BLOCK BOOKINGS
INDIVIDUAL COACHING Individual coaching sessions cancelled more than 48 hours before are eligible for 100% refund with an administrative charge of 10%. Individual coaching sessions cancelled less than 48 hours before are eligible for 50% refund. This is at the discretion of the management.
Our refund & cancellation policies are in place to ensure clarity to all customers in cases where cancellation occurs. The policy is also in place to protect the company from cases where refund or credit can or may incur cost to the organizations. By accepting Padelae Terms & Conditions, I understand that Padelae reserves the right to make any necessary changes to the program and that credit or refund is only available where Padelae does not incur cost as a result of cancellation this includes late notice cancellation and unexplained absence.